{"id":5122,"date":"2021-07-19T07:29:21","date_gmt":"2021-07-19T07:29:21","guid":{"rendered":"https:\/\/www.enocean.com\/?post_type=enocean_faq&#038;p=5122"},"modified":"2021-07-19T07:29:22","modified_gmt":"2021-07-19T07:29:22","slug":"problem-when-receiving-telegrams-from-tcm300-through-the-serial-port-using-eva300","status":"publish","type":"enocean_faq","link":"https:\/\/www.enocean.com\/en\/faq-knowledge-base\/problem-when-receiving-telegrams-from-tcm300-through-the-serial-port-using-eva300\/","title":{"rendered":"Problem when receiving telegrams from TCM300 through the serial port using EVA300"},"content":{"rendered":"\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-undefined uagb-block-c0378d16\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<h1 class=\"wp-block-heading\">Problem when receiving telegrams from TCM300 through the serial port using EVA300<\/h1>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_659f5e-3a .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_659f5e-3a .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_659f5e-3a\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>This article applies to:<\/strong><br>TCM300\/TCM300C Module<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_5fcc20-d3 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_5fcc20-d3 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_5fcc20-d3\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><a>QUESTION<\/a><\/h2>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_db1487-4b .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_db1487-4b .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_db1487-4b\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">I cannot receive any telegram through the serial port. I also cannot see any information with Winetel\/DolphinView 2.0.0.0.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_ed721f-3b .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_ed721f-3b .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_ed721f-3b\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><a>ANSWER<\/a><\/h2>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_c9276c-07 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_c9276c-07 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_c9276c-07\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure the ID table is cleared (press the CLR button for 3 seconds)<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_f3c655-e9 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_f3c655-e9 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_f3c655-e9\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure the Mode0\/1 is selected using the jumpers, then switch the EVA On and Off (this works only if there are no ID&#8217;s learned in)<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_73e7dd-85 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_73e7dd-85 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_73e7dd-85\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure the ADIO6\/7 jumper is set<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_261f3d-8d .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_261f3d-8d .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_261f3d-8d\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure WinEtel\/DolphinView is connected<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_fa8720-9a .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_fa8720-9a .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_fa8720-9a\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure you are using Dolphinview with ESP2 support. See related articles for more information.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_ffc4de-59 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_ffc4de-59 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_ffc4de-59\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RELATED TO:<\/strong><br><a href=\"https:\/\/www.enocean.com\/en\/support\/knowledge-base\/knowledge-base-doku\/dolphinview:issue:esp2support\/\">Where is the ESP2 button in DolphinView 3.1.1.0?<\/a><\/p>\n<\/div><\/section>\n","protected":false},"featured_media":0,"template":"","faq_category":[],"class_list":["post-5122","enocean_faq","type-enocean_faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Problem when receiving telegrams from TCM300 through the serial port using EVA300 - 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