{"id":33582,"date":"2026-07-10T15:36:56","date_gmt":"2026-07-10T13:36:56","guid":{"rendered":"https:\/\/www.enocean.com\/?page_id=33582"},"modified":"2026-07-10T15:46:23","modified_gmt":"2026-07-10T13:46:23","slug":"cybersecurity","status":"publish","type":"page","link":"https:\/\/www.enocean.com\/en\/support\/cybersecurity\/","title":{"rendered":"Cybersecurity at EnOcean\u00a0"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2048\" height=\"613\" src=\"https:\/\/www.enocean.com\/wp-content\/uploads\/cybersecurity.png\" alt=\"\" class=\"wp-image-33580\" srcset=\"https:\/\/www.enocean.com\/wp-content\/uploads\/cybersecurity.png 2048w, https:\/\/www.enocean.com\/wp-content\/uploads\/cybersecurity-300x90.png 300w, https:\/\/www.enocean.com\/wp-content\/uploads\/cybersecurity-1024x307.png 1024w, https:\/\/www.enocean.com\/wp-content\/uploads\/cybersecurity-150x45.png 150w, https:\/\/www.enocean.com\/wp-content\/uploads\/cybersecurity-768x230.png 768w, https:\/\/www.enocean.com\/wp-content\/uploads\/cybersecurity-1536x460.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/figure>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-none uagb-block-c8f76517\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<h2 class=\"wp-block-heading\"><strong>Cybersecurity at EnOcean<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">EnOcean is committed to the security of its products,&nbsp;software&nbsp;and related digital services.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">EnOcean operates an ISO\/IEC 27001-certified&nbsp;information-security&nbsp;management system. Our Information Security Policy requires security to be integrated into products,&nbsp;software&nbsp;and services by design, supporting the protection of confidentiality, integrity,&nbsp;availability&nbsp;and authenticity throughout the lifecycle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our information-security management system includes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>formal risk assessment and risk-treatment processes;&nbsp;<\/li>\n\n\n\n<li>defined roles and responsibilities for security governance;&nbsp;<\/li>\n\n\n\n<li>documented controls covering, among other areas, access management, cryptography, supplier&nbsp;security&nbsp;and operational security;&nbsp;<\/li>\n\n\n\n<li>continuous monitoring, internal\u00a0audits\u00a0and management review.\u00a0<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.enocean.com\/wp-content\/uploads\/support\/Quality-and-Reliability\/EnOcean-Undagrid_ISO27001_CERTIFICATE_2026-01-08.pdf\" style=\"border-top-left-radius:12px;border-top-right-radius:12px;border-bottom-left-radius:12px;border-bottom-right-radius:12px\"><strong>View our ISO\/IEC 27001 certificate\u00a0<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Cyber Resilience Act<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Cyber Resilience Act, Regulation (EU) 2024\/2847,&nbsp;establishes&nbsp;cybersecurity requirements for hardware and software products with digital elements placed on the EU market. It covers product planning, design, development, production, vulnerability handling, security&nbsp;updates&nbsp;and lifecycle support.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Regulation entered into force on 10 December 2024 and applies in phases:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><div class=\"table-wrapper\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>CRA&nbsp;milestone<\/strong>&nbsp;<\/td><td><strong>Date<\/strong>&nbsp;<\/td><\/tr><tr><td>Member States may&nbsp;designate&nbsp;notified bodies&nbsp;<\/td><td>11 June 2026&nbsp;<\/td><\/tr><tr><td>Vulnerability-reporting and incident-reporting obligations apply&nbsp;<\/td><td>11 September 2026&nbsp;<\/td><\/tr><tr><td>Main CRA product cybersecurity requirements apply&nbsp;<\/td><td>11&nbsp;December&nbsp;2027&nbsp;<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>EnOcean\u2019s&nbsp;CRA compliance approach<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">EnOcean is implementing the CRA in line with its phased application.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For the requirements applying from September 2026, EnOcean has&nbsp;established&nbsp;and is&nbsp;maintaining&nbsp;processes for:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>receiving and assessing product-security vulnerability reports;&nbsp;<\/li>\n\n\n\n<li>communicating with reporters and, where&nbsp;appropriate, affected users;&nbsp;<\/li>\n\n\n\n<li>handling product vulnerabilities through a risk-based process;&nbsp;<\/li>\n\n\n\n<li>reporting actively exploited vulnerabilities and severe product-security incidents to the competent authorities where&nbsp;required; and&nbsp;<\/li>\n\n\n\n<li>maintaining supporting&nbsp;vulnerability-management,&nbsp;incident-management&nbsp;and documentation processes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These processes build on&nbsp;EnOcean\u2019s&nbsp;existing ISO\/IEC 27001-certified&nbsp;information-security&nbsp;management system.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In parallel, EnOcean is continuing its preparation for the wider CRA requirements that apply from December 2027. Our CRA implementation&nbsp;programme&nbsp;is reviewed and developed as the remaining requirements become applicable&nbsp;and as&nbsp;relevant regulatory guidance and applicable standards mature.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Report&nbsp;a security&nbsp;vulnerability<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In this regard, EnOcean welcomes good-faith reports of potential cybersecurity vulnerabilities affecting EnOcean products. We assess reported issues, provide relevant information and mitigation guidance to affected users where&nbsp;appropriate, and fulfil applicable&nbsp;regulatory-notification&nbsp;obligations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong>&nbsp;<a href=\"mailto:cra@enocean.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"opens a new tab\">cra@enocean.com<\/a>&nbsp;<br><strong>Suggested subject line:<\/strong>&nbsp;Security vulnerability report&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please&nbsp;provide,&nbsp;where&nbsp;available:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the affected EnOcean product, model, hardware revision and firmware or software version;&nbsp;<\/li>\n\n\n\n<li>a clear description of the issue and its potential security impact;&nbsp;<\/li>\n\n\n\n<li>safe reproduction steps, logs,&nbsp;screenshots&nbsp;or proof-of-concept material;&nbsp;<\/li>\n\n\n\n<li>relevant configuration, access&nbsp;requirements&nbsp;or affected interfaces; and&nbsp;<\/li>\n\n\n\n<li>your&nbsp;contact details, where you would like to receive updates.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For sensitive material, please contact us first without attaching the material.&nbsp;We will provide an appropriate&nbsp;secure-transfer&nbsp;method where needed.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please check the details&nbsp;in our Coordinated Vulnerability Disclosure Policy below.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What happens after you report an issue<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">EnOcean operates a risk-based vulnerability-management process. We assess whether a reported issue affects an EnOcean product in its actual configuration, whether the affected functionality is relevant or reachable, and whether the issue is exploitable in practice.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><div class=\"table-wrapper\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Step<\/strong>&nbsp;<\/td><td><strong>Service&nbsp;target<\/strong>&nbsp;<\/td><\/tr><tr><td>Receipt&nbsp;acknowledgement&nbsp;<\/td><td>Within&nbsp;3&nbsp;business&nbsp;days&nbsp;<\/td><\/tr><tr><td>Initial&nbsp;assessment&nbsp;<\/td><td>Within 10 business days, where sufficient information is available&nbsp;<\/td><\/tr><tr><td>Status updates for validated reports&nbsp;<\/td><td>At least every 10 business days, unless another timeline is agreed or security, legal or operational considerations limit the detail that can be shared&nbsp;<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Reports&nbsp;indicating&nbsp;active exploitation, widespread exposure, or an immediate risk to confidentiality, integrity,&nbsp;authenticity&nbsp;or availability are&nbsp;prioritised&nbsp;for prompt assessment.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These are service targets, not&nbsp;fixed remediation deadlines. The&nbsp;appropriate corrective&nbsp;action and timeline depend on factors such as severity, exploitability, user exposure, technical&nbsp;complexity&nbsp;and required validation.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For further&nbsp;detail, please see our Coordinated Vulnerability Disclosure Policy below.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Responsible disclosure<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please act in good faith and avoid causing harm while investigating or reporting a potential issue.&nbsp;In&nbsp;particular,&nbsp;please&nbsp;do not:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>access, alter,&nbsp;delete&nbsp;or extract data that does not belong to you;&nbsp;<\/li>\n\n\n\n<li>disrupt EnOcean systems, customer&nbsp;environments&nbsp;or third-party services;&nbsp;<\/li>\n\n\n\n<li>use phishing, social engineering, physical intrusion, denial-of-service&nbsp;testing&nbsp;or extortion; or&nbsp;<\/li>\n\n\n\n<li>publicly&nbsp;disclose&nbsp;the issue before coordinating with EnOcean, unless disclosure is required by law.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">EnOcean will not seek legal action solely because a person reports a vulnerability in good faith and in line with these principles. This does not apply to conduct that causes harm, violates applicable&nbsp;law&nbsp;or goes beyond what is&nbsp;reasonably necessary&nbsp;to&nbsp;demonstrate&nbsp;the issue.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Security advisories and customer information<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">EnOcean does not publish every automated scanner finding or every third-party dependency notice. A vulnerability notice relating to a software&nbsp;component&nbsp;does not automatically mean that an EnOcean product is affected.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where a vulnerability affecting an EnOcean product has been fixed and a security update or other corrective measure is available, EnOcean will publish&nbsp;appropriate security&nbsp;information. Depending on the case, this may include the affected product and versions, impact, severity, available update or mitigation, and actions users should take.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where EnOcean becomes aware of an actively exploited vulnerability or a severe product-security incident, we will inform impacted users and, where&nbsp;appropriate, all users about the issue and available mitigation or corrective measures.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Coordinated Vulnerability Disclosure Policy<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For full details on reporting, communication, confidentiality, coordinated disclosure, customer&nbsp;notifications&nbsp;and SBOM-related information, please read&nbsp;our:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.enocean.com\/wp-content\/uploads\/support\/EnOcean_Vulnerability-Reporting-Coordinated-Vulnerability-Disclosure-Policy.pdf\" style=\"border-top-left-radius:12px;border-top-right-radius:12px;border-bottom-left-radius:12px;border-bottom-right-radius:12px\">Vulnerability Reporting &amp; Coordinated Vulnerability Disclosure Policy<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Product support and security updates<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Security-support&nbsp;information, product&nbsp;documentation&nbsp;and update instructions are provided through the relevant EnOcean product and support channels. Product-support questions that do not concern&nbsp;a cybersecurity&nbsp;vulnerability should be directed through the usual EnOcean support channels.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Contact and enquiry routing<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For the fastest response, please use the contact channel that matches your request:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><div class=\"table-wrapper\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Your&nbsp;enquiry<\/strong>&nbsp;<\/td><td><strong>Contact<\/strong>&nbsp;<\/td><\/tr><tr><td>Report&nbsp;a potential cybersecurity&nbsp;vulnerability in an EnOcean product&nbsp;<\/td><td><a href=\"mailto:cra@enocean.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"opens a new tab\">cra@enocean.com<\/a>&nbsp;<\/td><\/tr><tr><td>General questions&nbsp;about&nbsp;EnOcean\u2019s&nbsp;regulatory compliance,&nbsp;certifications&nbsp;or sustainability\/compliance topics&nbsp;<\/td><td><a href=\"mailto:compliance@enocean.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"opens a new tab\">compliance@enocean.com<\/a>&nbsp;<\/td><\/tr><tr><td>Technical product support, product functionality, documentation,&nbsp;configuration&nbsp;or general customer support&nbsp;<\/td><td><a href=\"mailto:support@enocean.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"opens a new tab\">support@enocean.com<\/a>&nbsp;<\/td><\/tr><tr><td>Quality issues, returns,&nbsp;repair&nbsp;or RMA procedures&nbsp;<\/td><td><a href=\"mailto:RMA@enocean.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"opens a new tab\">RMA@enocean.com<\/a>&nbsp;<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Please&nbsp;use&nbsp;<a href=\"mailto:cra@enocean.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"opens a new tab\"><strong>cra@enocean.com<\/strong><\/a>&nbsp;to&nbsp;report&nbsp;a potential&nbsp;cybersecurity&nbsp;vulnerability&nbsp;affecting&nbsp;an EnOcean&nbsp;product,&nbsp;software,&nbsp;firmware,&nbsp;application&nbsp;or&nbsp;related&nbsp;digital&nbsp;service.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples&nbsp;may&nbsp;include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a possible way&nbsp;to gain&nbsp;unauthorised&nbsp;access to an EnOcean product, device, account,&nbsp;interface&nbsp;or related service;&nbsp;<\/li>\n\n\n\n<li>suspected weaknesses in authentication,&nbsp;authorisation, encryption, secure&nbsp;communication&nbsp;or access control;&nbsp;<\/li>\n\n\n\n<li>a vulnerability that could affect the confidentiality, integrity, authenticity or availability of product data or functions;&nbsp;<\/li>\n\n\n\n<li>a suspected security issue in EnOcean firmware, software, an application, a product&nbsp;interface&nbsp;or a remote data-processing service;&nbsp;<\/li>\n\n\n\n<li>evidence that a known third-party&nbsp;component&nbsp;vulnerability may be exploitable in an EnOcean product; or&nbsp;<\/li>\n\n\n\n<li>suspected active exploitation of&nbsp;a vulnerability&nbsp;affecting an EnOcean product.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please do&nbsp;<strong>not<\/strong>&nbsp;use this channel for matters that do not concern&nbsp;a potential&nbsp;cybersecurity vulnerability, such as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>general product-operation,&nbsp;configuration&nbsp;or installation questions;&nbsp;<\/li>\n\n\n\n<li>requests for product documentation, manuals, software&nbsp;downloads&nbsp;or feature information;&nbsp;<\/li>\n\n\n\n<li>product returns, repair requests, warranty&nbsp;claims&nbsp;or RMA procedures;&nbsp;<\/li>\n\n\n\n<li>delivery, order, commercial or pricing enquiries;&nbsp;<\/li>\n\n\n\n<li>general quality&nbsp;feedback that does not involve a cybersecurity concern; or&nbsp;<\/li>\n\n\n\n<li>general&nbsp;compliance,&nbsp;certification&nbsp;or sustainability enquiries.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For these matters, please use the relevant EnOcean support,&nbsp;RMA&nbsp;or compliance contact channels.&nbsp;<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8938,"featured_media":33580,"parent":3353,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"class_list":["post-33582","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cybersecurity at EnOcean\u00a0 - EnOcean<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enocean.com\/en\/support\/cybersecurity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cybersecurity at EnOcean\u00a0 - EnOcean\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.enocean.com\/en\/support\/cybersecurity\/\" \/>\n<meta property=\"og:site_name\" content=\"EnOcean\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T13:46:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.enocean.com\/wp-content\/uploads\/cybersecurity.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"613\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" 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