Frequently Asked Questions

Please find all latest EnOcean technical documents, articles and FAQs in our new Knowledge Base http://www.enocean.com/en/knowledge-base/

1. The programming with EOPX is unstable on a laptop

2. Troubleshooting "FracN values missing" message

3. How to remove code protect bit

4. Installation Troubleshooting - Missing FTDI Drivers

1. The programming with EOPX is unstable on a laptop

The reason this seems to happen is due to the laptop's handling of power management. When you unplug the laptop from the wall outlet and Windows' power management scheme is set to 'Laptop/Portable', power to the USB bus (and all devices on the system) gets reduced significantly. Since the EOP Programmer requires the lot of USB power, there is not enough to keep it functioning.

SOLUTION:
Set your computer's power management scheme to 'Always On' as follows:
1) Click Start->Control Panel.
2) Double-click the 'Power Options' icon.
3) On the General tab, select "Always On" on the 'Power Scheme' menu.
4) Click 'Apply'
5) Click 'OK'

2. Troubleshooting "FracN values missing" message

See Knowledgebase article: "Configuration area (CFG) calibration values lost"

3. How to remove code protect bit

If you have set the code protect bit with EOPX the easiest way to clear this bit is simply to download another application to EO3000I chip.

Do NOT use

eopx.exe -erase

to clear the codeprotect bit. This will clear the code protect bit but also erase the whole configuration area! After then you have to restore the configuration from backup otherwise the EO3000I chip will not work correctly.

4. Installation Troubleshooting - Missing FTDI Drivers

See Knowledgebase article: "No FTDI Drivers Found"