Quality and Compliance

At EnOcean, we are committed to delivering innovative technology with the highest standards of quality, safety, and responsibility. Our approach to quality and compliance combines certified management systems, strict adherence to international regulations, and proactive alignment with upcoming EU and global requirements. 

On this page, you’ll find a selection of key topics and documents that reflect our ongoing commitment to delivering products and services you can rely on. 

Management System Certifications 

Product Compliance 

Product and Market Approvals 

EnOcean products are designed and tested to meet regulatory requirements worldwide, ensuring safe and reliable use across different markets: 

• EU – Radio Equipment Directive (RED) (2014/53/EU) 

The European Radio Equipment Directive (RED, 2014/53/EU) ensures that all radio products placed on the EU market meet safety, health, and electromagnetic compatibility requirements. Since 12 June 2017, all radio products must comply with RED. More Information 

The European Radio Equipment Directive (RED) – requirements for the integration of radio modules (see also the declaration of conformity at each product page): 

• Product Safety Information for Radio Modules (PDF) 

• CE/RED Radio Approval 

Please find here the Market Approval and Radio Frequency Overview (PDF). 

• United States – FCC Compliance 

In the US, radio devices must comply with the Federal Communications Commission (FCC) rules (Part 15). More Information 

Certain EnOcean products are certified under the Federal Communications Commission (FCC) Part 15 rules. Product-specific FCC IDs grants are available on the relevant product pages. 

• Canada – Radiocommunication Act and Regulations (ISED) 

In Canada, radio devices must comply with the Radiocommunication Act and Radiocommunication Regulations, under the authority of Innovation, Science and Economic Development Canada (ISED). More Information 

Selected EnOcean modules are certified for the Canadian market, with approval details available on the product pages  

• Japan – Radio Law and Telecom Business Law (MIC) 

Radio devices in Japan are regulated by the Ministry of Internal Affairs and Communications (MIC) under the Japan Radio Law and the Telecom Business Law. More Information 

EnOcean products intended for Japan are certified accordingly, and MIC approvals are listed on the product pages. 

• South Korea – Radio Act (KC Certification) 

In South Korea, radio equipment must comply with the Radio Act, its Enforcement Decree, and the Notice on Conformity Assessment of Broadcasting and Communication Equipment, administered by the National Radio Research Institute (RRA). More Information 

EnOcean modules certified under the KC framework have approval details available on the product pages. 

• Australia and New Zealand – Radiocommunications Act (RCM Marking) 

Products placed on the Australian and New Zealand markets must comply with the Radiocommunications Act and relevant technical standards, including telecommunications, radiocommunications, and electromagnetic compatibility standards. Approved products bear the Regulatory Compliance Mark (RCM). More Information 

EnOcean modules with RCM approval are provided on the respective product pages. 

• Other Markets 

EnOcean modules are also deployed in a variety of international markets with differing certification requirements. Region-specific approval details (e.g., China, UAE, Brazil) are provided on the respective product pages or can be obtained by contacting compliance@enocean.com.  

Data Act  

In accordance with Regulation (EU) 2023/2854 (the “Data Act”), EnOcean publishes Transparency Disclosures for its connected products and related services, providing clear pre-contractual information on the nature, format and estimated volume of data generated, the conditions of real-time generation and storage (including retention), and the arrangements for user access, retrieval and erasure. 

• Classical Products – Transparency Obligations Disclosure under EU Data Act (PDF) 
• Undagrid Offerings – Transparency Obligations Disclosure under EU Data Act (PDF) 
• SmartStudio – Transparency Obligations Disclosure under EU Data Act (PDF) 

Cyber Resilience Act (CRA)  

The EU Cyber Resilience Act (CRA) introduces horizontal cybersecurity requirements for all connected products with digital elements, ensuring resilience throughout their lifecycle. EnOcean has already assessed applicability across its portfolio and confirmed classifications in line with the CRA. Building on our strong foundation with CE/RED compliance and ongoing ISO/IEC 27001 implementation, we are preparing for full CRA conformity ahead of the December 2027 deadline. 

Read EnOcean’s CRA Status and Roadmap (PDF) 

Read EnOcean Statement on EN 18031 Standards regarding Cybersecurity Requirements for Radio Equipment (PDF) 

Environmental and Chemical Compliance 

REACH (Registration, Evaluation, Authorisation of Chemicals) 

REACH is the European Union regulation governing the safe use of chemicals. In force since 2007, it centralizes chemical legislation across Europe. 

Objectives of REACH: 

• Improve knowledge about the risks of chemicals
• Ensure safe handling across the supply chain 
• Shift responsibility for product safety to manufacturers 
• Support innovation and competitiveness in the EU chemical industry 

📄 Download REACH Information of EnOcean  

RoHS (Restriction of Hazardous Substances) 

RoHS restricts the use of certain hazardous materials in electrical and electronic equipment. In force since 2007, it aims to protect the environment and users’ health by reducing high-tech waste risks. 

📄 Download RoHS Declaration of EnOcean  

POPs (Persistent Organic Pollutants) 

Persistent Organic Pollutants (POPs) are long-lasting substances that can accumulate in the environment and harm human health. EnOcean ensures that its products comply with the POPs Regulation.  

📄 Download POP Declaration of EnOcean  

TSCA (Toxic Substances Control Act, US) 

The TSCA regulates chemical substances in the United States. EnOcean provides customer information to demonstrate compliance. 

📄 Download TSCA Customer Information of EnOcean  

Proposition 65 (California, US) 

Proposition 65 requires businesses to provide warnings about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. 

📄 Download Proposition 65 Customer Information of EnOcean  

Packaging Information and Recycling 

EnOcean designs packaging with recycling and reuse in mind. Detailed packaging specifications and recycling systems for module trays are provided for our customers. 

📄 Packaging Information (PDF)  

♻️ Recycling system for module trays  

Corporate Responsibility 

Conflict Minerals Policy 

EnOcean is committed to responsible sourcing and supports international efforts to ensure minerals are not linked to conflict or human rights abuses. 

📄 Download Conflict Minerals Policy of EnOcean  

Supplier Code of Conduct 

EnOcean is committed to responsible business practices and expects the same from its suppliers. Our Supplier Code of Conduct sets out standards on ethics, human rights, labor conditions, environmental protection, and compliance with applicable laws. 

📄 Download EnOcean Supplier Code of Conduct

Quality Assurance and RMA 

Quality assurance at EnOcean 

At EnOcean, quality assurance is a cornerstone of our commitment to delivering innovative, reliable, and sustainable energy harvesting wireless solutions. Our QA processes ensure that every product meets the highest standards of performance, durability, and safety. 

We apply robust testing throughout the entire product lifecycle — from design and prototyping to production and deployment. This includes functional, interoperability, and compliance testing to guarantee seamless integration into smart building, industrial, and IoT ecosystems. By combining advanced testing facilities with continuous improvement, we ensure that innovation is always matched by reliability and trust. 

In production, quality is secured through KPI monitoring, supplier audits, automated reporting, and final shipping inspections. Every unit undergoes 100% functional testing verified by both internal teams and accredited external bodies. With certified suppliers EnOcean guarantees solutions that consistently meet global standards and deliver long-term reliability. 

EnOcean remains at your disposal to furnish any additional information or supporting documentation concerning reliability, compliance, or quality assurance as required. 

Quality Complaints and RMA 

EnOcean maintains a structured Return Material Authorization (RMA) process to ensure fast, transparent, and customer-oriented handling of returned products. All RMAs are registered and tracked within our quality management system, enabling systematic root cause analysis and continuous improvement. 

Our RMA process:  

1. Send an email to RMA@enocean.com. Include “RMA request for product xxxx” in the subject line. 
2. This email notifies our Quality and Customer Success team of your request. 
3. The Quality team will contact you to assess whether the issue can be resolved remotely without returning the item(s). 
4. If a return is required, your support ticket will be converted into an official RMA number. 
5. You will then receive confirmation of the RMA number along with the appropriate return address: 

• For U.S. or Edge products: a U.S. return address (see page about us –  contacts). 

• For European products: a German return address (see page about us -contacts). 

Please note: according to our terms and conditions, return freight costs are typically the responsibility of the customer, depending on the nature of the fault. Once the faulty product is received, our Quality team will verify the issue. You will then be offered either a credit note or a replacement product. 

For further inquiries for quality assurance and RMA procedures, please reach out RMA@enocean.com. 

Contact 

For further inquiries, please reach out compliance@enocean.com.