EnOcean | August 7, 2026

Your feedback leads to progress: What We Learned in Our 2026 Customer Survey

Every year, we ask our distributors and customers how we are performing and where we can improve. The 2026 survey, covering both EnOcean and Undagrid, confirms that this feedback drives real progress. Customers notice stronger products and better experiences. Yet, the survey also highlights areas for improvement and growth, and we are committed to addressing them. Because your feedback matters, and we deeply value it.

Customer Feedback Drives Measurable Improvements

Once again, customers and distributors across Europe, Asia, and North America rated us on product quality, sales support, delivery, technical documentation, and our website. They reported noticeable improvements, as the actions we introduced after last year’s survey are paying off.

  • Faster, more effective support: Response times and satisfaction on support tickets improved noticeably. Customers also rated the effectiveness of our RMA corrections higher than last year.
  • Stronger product perception: Sustainability and overall product quality both scored better than in 2025.
  • Undagrid gaining traction: Ease of use, sustainability, and overall satisfaction with the Undagrid solution all moved up compared to last year, alongside a smoother onboarding and rollout experience.

These results confirm that listening to our customers and acting on their input creates tangible value.

Where We Can Do Better

While we are pleased with the progress, the survey also highlighted areas where expectations are not yet fully met.

Customers want more flexible delivery options, faster order processing, and clearer communication about the benefits of the EnOcean-Undagrid partnership. Pricing transparency and stronger brand visibility at industry events also emerged as priorities.

Rather than viewing these as shortcomings, we see them as opportunities. Each of these topics is already part of our improvement roadmap for the coming year.

The Conversation Continues

The survey is more than an annual task. It’ shapes how we refine our products, services, and customer experience. Every response helps us make smarter decisions and focus on what matters most to you.

A sincere thank you to everyone who participated in this year’s survey. Your feedback has already helped us improve, and it will continue to guide us in our next steps.

Have thoughts to share before the next survey? We would love to hear from you: Please get in touch.