Enhanced PRM Services with AI-Driven Smart Tracking
July 14, 2025
In 2024, Amsterdam Airport Schiphol welcomed nearly 67 million passengers—and that number keeps growing. Among them are hundreds of thousands who rely on Passengers with Reduced Mobility (PRM) services, including wheelchairs, caddies, and other specialized equipment. For service teams, this means ensuring equipment is in the right place at the…
In 2024, Amsterdam Airport Schiphol welcomed nearly 67 million passengers—and that number keeps growing. Among them are hundreds of thousands who rely on Passengers with Reduced Mobility (PRM) services, including wheelchairs, caddies, and other specialized equipment. For service teams, this means ensuring equipment is in the right place at the right time.
The Challenge: Lack of Real-Time Visibility
Facilicom, responsible for PRM services at Schiphol, faced a familiar set of challenges. Without real-time data, teams often had to guess where equipment was. Staff lost time searching, broken items went unreported for too long, and managers lacked the facts to plan effectively or prove service performance to airport stakeholders.
Smart Asset Tracking supports staff
Facilicom introduced an intelligent asset tracking solution from Undagrid that transforms PRM operations without the need for additional infrastructure. The system provides full visibility and control – even in large, complex airport environments.
Floor staff use a simple mobile app to instantly locate equipment nearby, reducing walking time and enabling one-tap defect reporting. Meanwhile, managers access a real-time dashboard to monitor buffer levels and equipment availability across all PRM zones – helping them respond proactively before issues arise.
Smarter Data, Better Decisions
A key advantage of the system is its use of artificial intelligence. Undagrid’s platform automatically detects usage patterns, predicts shortages, and highlights underused equipment. This supports both short-term operational adjustments and long-term process improvements.
The results speak for themselves:
Workflows have become more efficient, handovers smoother, and staff can focus on helping passengers – not hunting for gear. Equipment issues are resolved faster, availability is consistently high, and managers can base decisions on real-time data. They also have the evidence they need to demonstrate performance to the airport.
Looking Ahead: Scaling for Impact
“This solution gives us full control over our PRM fleet,” says a PRM Supervisor at Facilicom. “Our teams work faster, and we can finally make decisions based on real data, not on assumptions.”
Following this early success, the system is now being rolled out across the full PRM fleet. AI-based insights will increasingly support planning, training, and continuous improvement ensuring both staff and passengers benefit every day.
Discover more about the Industry Case on Undagrid´s Website
Undagrid is a Dutch company, part of the EnOcean Family, specializing in wireless location and asset monitoring technologies. By leveraging artificial intelligence (AI) and the Internet of Things (IoT), Undagrid provides real-time insights into asset usage, enhancing operational efficiency across various industries. Their solutions are widely adopted in sectors such as aviation and logistics, with notable clients including Lufthansa and DHL.
The integrated technology is set to revolutionize asset management in industries like aviation, logistics, pharmaceuticals, and healthcare by providing real-time visibility and actionable data on asset location and condition.
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